FAQ

How long does it take to process my order?

We process and fulfill orders within 1–3 business days before shipping.

What are the estimated delivery times?

Once shipped, orders usually arrive within 4–10 business days, depending on your location. Please note that holidays or customs may cause delays.

Where does LinaLux ship from?

We work with global vendors and small partners worldwide. Some items may ship directly from our international partners, so delivery times are estimates only.

What if my order includes a pre-order or backorder?

Available items will ship right away. Pre-ordered or backordered items will ship separately once they’re back in stock.

How do I track my order?

Once shipped, you’ll receive an email and/or SMS with your tracking ID and a link. Tracking updates may take 2–4 business days to appear.

What if I entered the wrong address?

Please contact us immediately at hello@wearlinalux.com. Since we process orders quickly, changes may only be possible within a short time window.

What if my package is lost or stolen?

If your tracking shows “Delivered” but you haven’t received your package, please contact the carrier directly. LinaLux is not responsible for lost or stolen packages marked as delivered, but our support team is happy to assist you.

What is your return policy?

You have 30 days after receiving your item to request a return.

What are the conditions for a return?

Items must be:

In the same condition you received them
Unworn, unused, with tags, and in original packaging
Accompanied by a receipt or proof of purchase

Who pays for return shipping?

Customers are responsible for their own return shipping costs. Shipping fees are non-refundable, and the original shipping cost will be deducted from your refund.

How do I start a return?

Contact us at hello@wearlinalux.com to request a return. If accepted, you’ll receive a return shipping label and instructions. Items sent back without approval will not be accepted.

Are there items that cannot be returned?

Yes. We do not accept returns for:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

What if my item is damaged or incorrect?

Inspect your order when it arrives. If it is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue.

When will I get my refund?

Once we receive and inspect your return, we’ll notify you if it’s approved. Approved refunds are processed back to your original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact us at hello@wearlinalux.com.

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